SmartCompany Toolbar Tips & Troubleshooting

Outlook Connectivity Errors

If you're running Outlook 2003 and have received the following error message:



then you need to install or re-install your Outlook Primary Interop Assemblies (PIAs). PIAs are software provided by Microsoft that enables third-party programs, such as the SmartCompany Toolbar, to safely share information with Outlook. If the PIA's are missing or corrupt, SmartCompany Toolbar cannot communicate with Outlook.

Microsoft does not allow us to distribute the PIAs — you must obtain them from your Office 2003 installation CDs. The following information, provided my Microsoft, shows how:

Getting the Office 2003 PIAs When Installing .NET Framework 1.1 Before Installing Office 2003

To get the Office PIAs along with your installation of Microsoft Office 2003, you must first install Microsoft .NET Framework version 1.1. If you do not install .NET Framework 1.1 before you install Office 2003, the PIAs are not installed with your Office 2003 installation.

Click here to obtain the Microsoft .NET Framework 1.1 from Microsoft's website.

If you install .NET Framework 1.1 after you have installed Office 2003, you can still install the PIAs by following the steps outlined in Getting the Office 2003 PIAs When Installing .NET Framework 1.1 After Installing Office 2003.

If you do not install .NET Framework 1.1 before you install Office 2003, the option to install the PIAs does not show up in the custom setup for Office. If you install .NET Framework 1.1 first, you see .NET Programmability Support in the list of options available in the custom setup, as shown in Figure 1.

Figure 1. The .NET Programmability Support option in the Office 2003 setup

Getting the Office 2003 PIAs When Installing .NET Framework 1.1 After Installing Office 2003

If you install Microsoft .NET Framework version 1.1 after you install Microsoft Office 2003, to get the PIAs, you must modify your Office setup.

To modify the Office 2003 setup:

1. In the Maintenance Mode Options screen of the Microsoft Office 2003 Setup dialog box, select Add or Remove Features, as shown in Figure 2, and click Next.

   

   Figure 2. Modifying the Office 2003 setup
   
   

2. Select the Choose advanced customization of applications check box and click Next.
3. Expand the application-specific node. For example, to get the Microsoft Office Excel 2003 PIA, expand the Microsoft Office Excel node and select .NET Programmability Support. Click the drop-down arrow next to .NET Programmability Support to select update options, and choose Run from My Computer, as shown in Figure 3. Do not choose Installed on First Use.

   

   Figure 3. Selecting update options for .NET Programmability Support

   Note   Selecting Run from My Computer means you want the currently selected feature—for example, .NET Programmability Support—to be installed and stored on your hard disk. Selecting Run all from My Computer means you want the currently selected feature and all of its subfeatures installed and stored on your hard disk. The .NET Programmability Support feature has no subfeatures, so selecting either Run from My Computer or Run all from My Computer gives the same results. Selecting Installed on First Use means you only want the .NET Programmability Support feature installed on your hard disk when you use the feature for the first time. In this case, you may need access to the compact disk or network server you used to install Office 2003 in order to install the .NET Programmability Support feature.

4. Click Update.
5. To install other Office 2003 application-specific PIAs, expand the application node and select .NET Programmability Support.

   To install Smart Tag .NET Programmability Support, Microsoft Forms 2.0 .NET Programmability Support, or Microsoft Graph .NET Programmability Support, expand the Office Tools node, and select the appropriate .NET Programmability Support, as shown in Figure 4. Again, make sure you choose Run from My Computer if you are installing on a development computer. Do not choose Installed on First Use.

   

   Figure 4. Office Tools node .NET Programmability Support options